Overcoming vaccine hesitancy with information hygiene
By
Nancy Anderson, RN, MA
May 04, 2021
While the pandemic ripped its way across the world, another disease spread rampantly throughout our country: A virus of misinformation and disinformation — causing a widespread erosion of trust. We’re...
Employees share their pandemic experience
By
Nancy Anderson, RN, MA
Dec 11, 2020
“Although these are less than ideal circumstances, we have all pulled together as a team. That extra bit of support and acknowledgement we get from leaders makes a difference. Simple things can go a...
When it comes to COVID-19, family matters!
By
Nancy Anderson, RN, MA
Sep 18, 2020
Although your residents, patients and employees are top priority, we all know there is another important group that is trying to cope with the challenges of COVID-19 … the families of your residents...
Insights on becoming a first-time manager
By
Nancy Anderson, RN, MA
May 03, 2019
Many first-time managers perceive the people leadership part of their job as a necessary evil. After all, coaching and developing people is time-consuming.
Employee exits don’t necessarily mean a permanent goodbye
By
Nancy Anderson, RN, MA
Jul 08, 2021
I was a boomerang employee. Boomerang employees are people who leave an organization for personal or professional reasons and then come back to their former company as a re-hire. Just to be clear,...
Diary of a new hire
By
Nancy Anderson, RN, MA
Aug 18, 2020
While employee retention is always a top priority, operating in a pandemic intensifies the urgency to hire and maintain competent, committed staff. Since the first three months of employment are particularly...
What I learned from a group of engaged senior care leaders
By
Nancy Anderson, RN, MA
Sep 20, 2018
Impacting employee engagement and retention starts with senior leaders.
R-E-S-P-E-C-T: Find out what it means to me!
By
Nancy Anderson, RN, MA
Jan 15, 2019
If you’ve ever been on the receiving end of disrespect, you’re acutely aware of how that feels. Maybe you haven’t been the target of outright bullying or hostility, but what about more subtle forms...
There is a way forward
By
Nancy Anderson, RN, MA
Apr 24, 2020
In a crisis, people generally take one of two paths. Some go down the pessimistic path of fear and helplessness, assuming a victim mind-set. Others take the optimistic path of resilience and a “we’ll...
Listening: The other side of crisis communication
By
Nancy Anderson, RN, MA
Jun 29, 2020
A question I hear ever more frequently from senior care leaders is: “How do I really know how my employees are doing as they cope with the fear and uncertainty of our current environment?” Crisis communication...