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“I have a clear understanding of the goals and priorities of the organization.” Would your employees agree with this statement?

While the pandemic ripped its way across the world, another disease spread rampantly throughout our country: A virus of misinformation and disinformation — causing a widespread erosion of trust. We’re...

Consider this truism: Your facility outcomes will never outperform the effectiveness of how your leadership team leads.

At its core, the act of hiring a person to perform a job is considered an economic transaction.

“Although these are less than ideal circumstances, we have all pulled together as a team. That extra bit of support and acknowledgement we get from leaders makes a difference. Simple things can go a...

Although your residents, patients and employees are top priority, we all know there is another important group that is trying to cope with the challenges of COVID-19 … the families of your residents...

For reasons unknown to me, I am absolutely fascinated by the human brain. Not so much the complexities of the brain’s anatomy and physiology, but rather its predispositions and proclivities, how...

Consistent communication aligns everyone’s efforts, and provides insight into how each person’s work contributes to the goals and priorities of your organization. But engaging communication...

Many first-time managers perceive the people leadership part of their job as a necessary evil. After all, coaching and developing people is time-consuming.

Over the past several months I’ve offered some thoughts on creating a culture of engagement in which employees feel connected to your facility/community and are motivated to contribute their best.