Although your residents, patients and employees are top priority, we all know there is another important group that is trying to cope with the challenges of COVID-19 … the families of your residents...
Receiving feedback with grace
By
Nancy Anderson, RN, MA
Aug 30, 2019
How do you get the benefits of constructive feedback without the angst? By asking for it with an open-mind and learning how to accept it with grace and poise.
Getting comfortable with discomfort
By
Nancy Anderson, RN, MA
Mar 05, 2019
Our comfort zone is that space where our thoughts, behaviors and actions fit a secure pattern that makes us feel safe and keeps things minimally stressful.
Diary of a new hire
By
Nancy Anderson, RN, MA
Aug 18, 2020
While employee retention is always a top priority, operating in a pandemic intensifies the urgency to hire and maintain competent, committed staff. Since the first three months of employment are particularly...
Listening: The other side of crisis communication
By
Nancy Anderson, RN, MA
Jun 29, 2020
A question I hear ever more frequently from senior care leaders is: “How do I really know how my employees are doing as they cope with the fear and uncertainty of our current environment?” Crisis communication...
Lessons from my grandson
By
Nancy Anderson, RN, MA
Jul 29, 2019
I recently made a 9-hour drive to visit my 7-year-old grandson, Jack. Living so far away, I don’t get to see him nearly as often as I’d like!
Workplace expectations of the youngest generation
By
Nancy Anderson, RN, MA
Dec 09, 2021
With Gen Z and Millennial generations now making up 46% of the full-time U.S. workforce, it makes sense to pay attention to the workplace needs and expectations of these employees. While a lot has been...
Is employee engagement a priority for you?
By
Nancy Anderson, RN, MA
Jun 21, 2019
Now is the time for leaders to assume the mindset of engagement as a business priority. Now is the time to turn the rhetoric of “employees are our most important resource” into reality.