Although your residents, patients and employees are top priority, we all know there is another important group that is trying to cope with the challenges of COVID-19 … the families of your residents...
Receiving feedback with grace
By
Nancy Anderson, RN, MA
Aug 30, 2019
How do you get the benefits of constructive feedback without the angst? By asking for it with an open-mind and learning how to accept it with grace and poise.
Getting comfortable with discomfort
By
Nancy Anderson, RN, MA
Mar 05, 2019
Our comfort zone is that space where our thoughts, behaviors and actions fit a secure pattern that makes us feel safe and keeps things minimally stressful.
Millennial perspectives: What matters to millennials?
By
Nancy Anderson, RN, MA
Nov 09, 2016
Over the past several months I’ve offered some thoughts on creating a culture of engagement in which employees feel connected to your facility/community and are motivated to contribute their best.
Diary of a new hire
By
Nancy Anderson, RN, MA
Aug 18, 2020
While employee retention is always a top priority, operating in a pandemic intensifies the urgency to hire and maintain competent, committed staff. Since the first three months of employment are particularly...
Workplace engagement crushers: 5 Easy Ways to undermine employee engagement
By
Nancy Anderson, RN, MA
Mar 23, 2018
Without even knowing it, you could be indulging in one of the most common barriers to creating a culture that feels engaging to employees.
Creating an engaging workforce culture – it takes a team!
By
Nancy Anderson, RN, MA
Apr 29, 2016
uilding a culture of engagement is not something any one person can do alone. It takes teamwork, starting with the management team that leads the facility. I
How does your leadership team lead?
By
Nancy Anderson, RN, MA
Apr 27, 2018
Consider this truism: Your facility outcomes will never outperform the effectiveness of how your leadership team leads.
Listening: The other side of crisis communication
By
Nancy Anderson, RN, MA
Jun 29, 2020
A question I hear ever more frequently from senior care leaders is: “How do I really know how my employees are doing as they cope with the fear and uncertainty of our current environment?” Crisis communication...
Optimism in the workplace
By
Nancy Anderson, RN, MA
Mar 03, 2017
Reflecting on sage advice I received from a seasoned administrator.