Employee exits don’t necessarily mean a permanent goodbye
By
Nancy Anderson, RN, MA
Jul 08, 2021
I was a boomerang employee. Boomerang employees are people who leave an organization for personal or professional reasons and then come back to their former company as a re-hire. Just to be clear,...
Overcoming vaccine hesitancy with information hygiene
By
Nancy Anderson, RN, MA
May 04, 2021
While the pandemic ripped its way across the world, another disease spread rampantly throughout our country: A virus of misinformation and disinformation — causing a widespread erosion of trust. We’re...
Employees share their pandemic experience
By
Nancy Anderson, RN, MA
Dec 11, 2020
“Although these are less than ideal circumstances, we have all pulled together as a team. That extra bit of support and acknowledgement we get from leaders makes a difference. Simple things can go a...
When it comes to COVID-19, family matters!
By
Nancy Anderson, RN, MA
Sep 18, 2020
Although your residents, patients and employees are top priority, we all know there is another important group that is trying to cope with the challenges of COVID-19 … the families of your residents...
Diary of a new hire
By
Nancy Anderson, RN, MA
Aug 18, 2020
While employee retention is always a top priority, operating in a pandemic intensifies the urgency to hire and maintain competent, committed staff. Since the first three months of employment are particularly...
Listening: The other side of crisis communication
By
Nancy Anderson, RN, MA
Jun 29, 2020
A question I hear ever more frequently from senior care leaders is: “How do I really know how my employees are doing as they cope with the fear and uncertainty of our current environment?” Crisis communication...
Where reality meets hope in the face of COVID-19
By
Nancy Anderson, RN, MA
May 27, 2020
I recently listened to a senior care leader’s video address to his company’s employees. I marveled at the message he was sending and his ability to create a genuine connection with his listeners. Particularly...
There is a way forward
By
Nancy Anderson, RN, MA
Apr 24, 2020
In a crisis, people generally take one of two paths. Some go down the pessimistic path of fear and helplessness, assuming a victim mind-set. Others take the optimistic path of resilience and a “we’ll...
Identify YOUR rising stars
By
Nancy Anderson, RN, MA
Oct 30, 2019
I was so inspired this summer as I read the biographies of all the McKnight’s Women of Distinction. Likewise, the incredibly talented Rising Star honorees sparked feelings of pride and optimism. Think...
Receiving feedback with grace
By
Nancy Anderson, RN, MA
Aug 30, 2019
How do you get the benefits of constructive feedback without the angst? By asking for it with an open-mind and learning how to accept it with grace and poise.