Last week an insurance adjuster came over to scope out some storm damage. Anyone who enters my home must be vaccinated or wear a mask (I keep clean masks at the front door. I’m nice like that). If...
Approaching the finish line
By
Jean Wendland Porter
Sep 13, 2021
I went to a wedding this month. Let me rephrase that: I went to a wedding that was a three-day, in-person, 125-attendees, sitting-at-tables-for-eight, extravaganza with family I haven’t seen in...
Staring into the abyss when the abyss won’t make eye contact
By
Jean Wendland Porter
Oct 28, 2016
In this world of RACs, ADRs, denials and incentivized payback demands, it behooves us as providers to stare back at The Abyss and defy the illogical and irrational edicts of “PLOF” as the determining...
Customer service at its finest?
By
Jean Wendland Porter
Apr 14, 2017
I’ve had the privilege to speak with two different medical entities today and wanted to share the experience with my readers and colleagues.