It is no secret that at the time of discharge, patients are much more likely to succeed in self-managing their own care if they feel prepared and confident. But how do we know when a patient is ready?
The power of ‘in the moment’ feedback
By
Neil Gulsvig
Jan 09, 2015
As we look to the third driver, the “in the moment” patient feedback, I want to start by looking at the patient experience and understanding that it is an interaction between an organization...