Resident satisfaction rates have improved and health survey citations are declining in skilled nursing facilities, according to a new quality of care report.
Care tied to resident satisfaction in report
By
Elizabeth Newman
Sep 01, 2013
Nursing home residents are more satisfied when the level of care in their facility is higher, according to a new analysis of Massachusetts facilities.
Reader poll: What do you do to convince residents they’ve picked the right place?
Apr 08, 2018
“We have our own vision, combining hospitality and clinical touches for the highest customer satisfaction. We put cut flowers in every room. We make sure that we respond to them in a timely way and meet...