Reader Poll: what makes a meeting successful for you?
Oct 06, 2017
“We try to educate staff. Every morning I come up with a topic for the day, something current. And after we discuss that, we go straight into the meeting. “
Reader poll: What’s the one regulation or rule you dislike the most?
Jul 09, 2018
“Shared food. We can say you can bring it in, but then they [officials] say it has to be store bought. You can’t accept food from other homes. It has to be segregated from any other food. It’s...
Shock ’em with action
By
Gary Tetz
Mar 01, 2014
On a scale of A to 17, with one being “Always” and red being “Parsnips,” how would you rate your experience with customer satisfaction surveys? I’m sure most of you use them,...
Reaction management
By
Gary Tetz
Apr 04, 2016
So, how should I react to what that back-stabbing little blankety-blank (fake name redacted for HIPAA compliance) said or did to me?
A not-so-joyful noise
By
Gary Tetz
May 01, 2013
I’m sure you remember the old joke: “Why are nursing homes so noisy? Because we forget people actually live there.” Oh sorry, that’s not a joke. My mistake.