A concept worth exploring: using clinical data to develop a marketing campaign
By
Steven Littlehale
Jun 24, 2009
Information is readily available, so why not use it to your advantage? Developing a marketing strategy based on clinical evidence from your skilled nursing facility could prove invaluable in attracting...
Affordable analytics
By
Steven Littlehale
Jun 06, 2016
Current use, and perhaps misuse, of Five-Star Nursing Home Ratings place significant emphasis on achieving a three-star overall rating, which requires stable performance in survey, staffing and quality....
New staffing rules redux
By
Steven Littlehale
Jun 05, 2015
The Centers for Medicare & Medicaid Services’ proposed rule for skilled nursing facilities in fiscal 2016 contains some “must read” information about new staff reporting requirements.
Operate with an eye on quality, not the next survey cycle
By
Steven Littlehale
Mar 16, 2012
The anxiety associated with an impending survey should be offset by the fact that the nursing facility holds the secret to its own success – the knowledge of its customers.
Subjective analytics?
By
Steven Littlehale
Dec 04, 2015
You encounter predictive analytics daily — when you apply for life insurance, receive unique credit card offers, or view pop-up web ads. But do they actually change your behavior?
Long-stay measures
By
Steven Littlehale
Sep 05, 2016
Change is in the wind. The National Quality Forum has recommended for endorsement a new metric that measures a skilled nursing facility’s ability to manage the long-stay population, specifically...
2013: A survey, review
By
Steven Littlehale
Mar 01, 2014
I always get a kick out of doing my year in review. Did I meet my personal and professional goals? Did our clients improve their outcomes? Were new relationships established and old ones strengthened?
PointRight develops new Medicaid case mix management tool with Zimmet
By
Steven Littlehale
Aug 03, 2011
PointRight Inc. announced the development of CMI Now. This comprehensive Medicaid Case Mix Index management tool helps post-acute providers in New York and New Jersey better monitor and manage their Medicaid...
Five-Star insights: Will those stars ever illuminate your path?
By
Steven Littlehale
May 16, 2012
I recently asked a hospital discharge planner how she chooses which nursing home to discharge to. “Five-Star” was the reply. Was I surprised? Not at all. Once again, it demonstrates just how...
Capturing acuity: How MDS accuracy has a critical impact on Medicare/Medicaid payment systems
By
Steven Littlehale
Apr 20, 2012
There’s a familiar saying in the industry that “If it’s not documented, then it’s not done.” But what if it is documented, but just not documented correctly?