Long-term care organizations are striving to improve employee satisfaction and retention rates in order to increase resident safety and reduce costs.
Two satisfaction reports show two sides of long-term care
By
Liza Berger
May 29, 2009
Paying careful attention to our Web news this week, you may have been scratching your heads about the state of resident satisfaction in long-term care facilities. The reason is two differing takes on the...
7 ways to improve resident satisfaction
By
Chris Magleby
Dec 30, 2013
As a leader in customer satisfaction research, care providers often ask us for one or two best practices that will improve their customer satisfaction ratings. These inquiries led us to conduct an in-depth...
Satisfaction guaranteed?
By
Margaret A. Wylde, Ph.D.
Jan 25, 2013
How much time is spent providing assistance to the average assisted living resident? Are their lives at a point where “assisted living resident” is the best way to describe them?
The power of ‘in the moment’ feedback
By
Neil Gulsvig
Jan 09, 2015
As we look to the third driver, the “in the moment” patient feedback, I want to start by looking at the patient experience and understanding that it is an interaction between an organization...
Real names and toilet seats: Keys to resident happiness
By
Tim Mullaney
Nov 04, 2014
Feel like you need to renovate your building to boost resident satisfaction? Here’s a tip: Make sure your staff knows the names of all the residents first. And black toilets might not hurt, either.
Change, change, change: How DOES a new LTC professional stay afloat?
By
Susan LaGrange
Oct 04, 2013
Over the years, long-term care has seen many changes. The environment is entrenched with the need to understand the history and the reasons for all of the change! How does a new LTC professional keep their...