Choosing a senior care facility for a loved one is a highly stressful and difficult process. Whether the decision is one of immediate need or plans are being made ahead of time, the enormity of the task...
The things that matter: 5 tips for welcoming prospective residents and families
By
Michelle Seitzer
Aug 29, 2012
To begin with, give potential residents (and their families) the greatest peace of mind about their pending decision by simply telling the truth. Get in your customers’ heads and on their level.
Making DNRs a part of SNFs
By
Elizabeth Newman
Oct 30, 2012
For all the talk about reducing rehospitalizations, there seems to be a big element missing, according to the New York Times: that of talking.
Managing the physician relationship in senior communities
May 17, 2013
Operators must create a great experience for the physician, but patient flow should be a two-way street. While meeting the needs and wishes of residents must always come first, there can be multiple ways...