It’s true that sometimes life’s best pleasures are life’s simplest pleasures.
Larry Minnix’s next act: Best-selling author
By
James M. Berklan
Oct 24, 2018
Larry Minnix has always been one of the best writers around. And he’s not even a writer by trade, we professionals have always agonized with jealous
Evidence it’s ‘game-on’ with rehospitalizations
By
James M. Berklan
Oct 03, 2012
Read no further if you are always successful at preventing rehospitalizations.
Rooting out the cause of a cat problem
By
Elizabeth Newman
Mar 24, 2017
Hearing the phrase “root cause analysis” always strikes a bit of fear into my heart because it always seems to be a complex process. In long-term care, this is often framed as not only knowing...
The key business principle always applies, even with death
By
James M. Berklan
Jun 30, 2016
No matter how you slice whatever you do for a living, you are employed to provide one thing: good customer service. Knowing what your “customer” wants and needs, and then getting it to him...
CMS’ rollout decisions don’t always make sense
By
Liza Berger
Mar 06, 2009
You have to wonder who is making some of the calls at the Centers for Medicare & Medicaid Services—because they don’t seem altogether consistent. While some decisions are spot on, others leave you...
As a boss, are you providing good guidance, or ‘good’ stories?
By
John O'Connor
Nov 22, 2013
Say what you will about bad bosses: They always seem to create great stories. But not usually as intended.
Alzheimer’s conference offers research surprises
By
Liza Berger
Jul 15, 2010
I always look forward to the research that emerges from the annual international Alzheimer’s conference. This year, the meeting has not disappointed.
GAO addresses troubling fraud
By
Elizabeth Newman
Jul 27, 2015
It’s always tempting to think reports issued from the Government Accountability Office are written by bureaucrats sharpening pencils and tapping into computer databases.
Home sweet home — in the right mood
By
Sep 29, 2015
Moving is always exciting to me. This isn’t because I enjoy the stressful process of apartment hunting and packing my life away into boxes like a real-life game of Tetris, because, let’s face...