Almost nothing burns my cookies more than when someone says, “I’ve always done it this way,” despite having poor outcomes.
Rehab patients are not always as they appear
By
Renee Kinder
Aug 04, 2017
We often see a phenomenon in rehab patients at initial presentation. Many times they are not as they appear.
Leaders should always know … not!
By
Julie Thorson
Jan 07, 2016
As leaders, we are not supposed to have doubt. We are expected to have the answers, guide the way and show others the course to get there. Hogwash.
Hearts always play a role
By
James M. Berklan
Feb 15, 2012
It’s true that sometimes life’s best pleasures are life’s simplest pleasures.
Larry Minnix’s next act: Best-selling author
By
James M. Berklan
Oct 24, 2018
Larry Minnix has always been one of the best writers around. And he’s not even a writer by trade, we professionals have always agonized with jealous
MDS data quality: Things are not always as they seem
By
Steven Littlehale
Jul 15, 2013
Open up the hood and look at the engine. Does the data scrubbing module focus only on standard CMS coding and consistency checks and the “RUG” items, or is it more robust and emphasize clinical...
Evidence it’s ‘game-on’ with rehospitalizations
By
James M. Berklan
Oct 03, 2012
Read no further if you are always successful at preventing rehospitalizations.
Getting to gold
By
Erin Fromwiller
Oct 05, 2016
APRC has always focused on quality improvement; it’s part of our culture.
Rooting out the cause of a cat problem
By
Elizabeth Newman
Mar 24, 2017
Hearing the phrase “root cause analysis” always strikes a bit of fear into my heart because it always seems to be a complex process. In long-term care, this is often framed as not only knowing...
The key business principle always applies, even with death
By
James M. Berklan
Jun 30, 2016
No matter how you slice whatever you do for a living, you are employed to provide one thing: good customer service. Knowing what your “customer” wants and needs, and then getting it to him...