Patient falls – What is your incident reporting process?
By
Betty Norman
Mar 31, 2017
Patient falls are the most frequently reported incident in most senior living and community based care settings, according to the Centers for Disease Control and Prevention.
Organizational issues to consider in disaster planning
By
Betty Norman
Mar 01, 2013
Just as Hurricane Katrina prompted discussion about emergency preparedness in 2005, Superstorm Sandy has re-ignited talks in the senior living communities about their ability to respond to disasters. When...
Monitoring quality of care for contracted services
By
Betty Norman
Jul 26, 2017
Regulatory and accrediting agencies such as Centers for Medicare & Medicaid Services and The Joint Commission expect healthcare organizations to monitor the activities of their external contractors to...
Communicating with families while respecting resident privacy
By
Betty Norman
Oct 18, 2017
If staff members are not aware of the proper guidelines on what information can and cannot be shared, there could easily be a breach of that resident’s privacy.
Understanding incident reporting
By
Betty Norman
Oct 28, 2015
An incident is generally defined as any happening that is not consistent with the routine care of a particular resident or an event that is not consistent with the routine operation of the organization.
Best practices for volunteer services
By
Betty Norman
Apr 13, 2016
Annual evaluation of volunteers is important from a risk control perspective.
Improving fleet and driver safety
By
Betty Norman
Feb 13, 2014
When you hear the word “fleet,” you might think of hundreds of school buses or thousands of trucks or vans. But organizations of all sizes own vehicles that help support their business operations....
Playing it safe: The need for a comprehensive safety program
By
Betty Norman
Dec 27, 2017
Does your organizational safety program and committee focus solely on employee injuries and Workers’ Compensation issues? If so, you are not alone.
Social media: A risk analysis
By
Betty Norman
Dec 23, 2015
In lieu of disturbing stories about applications such as Snapchat, it’s a good time to review best practices.
3 simple steps to safe motorized wheelchair and scooter use
By
Betty Norman
Nov 29, 2017
Most organizations recognize that access to motorized devices will improve the mobility of many of their residents, prolong their independence in some cases, and in general, improve their access to services...