I was scared, I’ll admit it. I had never used it before. It was all so intimidating and new. The old system worked fine for me, and I was comfortable with its inadequacies. You might think I’m...
The Sasha Experience
By
Gary Tetz
Feb 27, 2014
It’s been a rough day for good customer service, and since you live and work in a profession dependent upon it, I’m sharing these still raw and painful experiences because I believe they’ll...
Lost in a nursing home elevator — and lived to not talk about it
By
Gary Tetz
Jun 20, 2013
Here’s one that slipped through the cracks, and I’m beating myself up about it. How did I miss the McKnight’s story about Rosalie, the 87-year-old nursing home resident who was trapped...
QAPI in a box
By
Gary Tetz
May 11, 2017
It’s a lot of pressure, working in long-term care. People are becoming much more process-conscious and data-driven, more aware of competitors and more responsive to market research. Perhaps that’s...
Coming out old
By
Gary Tetz
Mar 12, 2015
Growing old is a choice. I realize that now. But it took some straight talk from neurosurgeon and likely Republican presidential candidate Ben Carson to help me see the light.
Small talk and FEMA camps
By
Gary Tetz
Feb 25, 2016
It’s getting harder and harder to talk to strangers on planes, now that advancing technology has rudely stripped a primary conversation starter away from all of us who are shy travelers.
Ode to Joy
By
Gary Tetz
Jan 06, 2016
Let the record show that on the evening of Dec. 30, 2015 — otherwise known as New Year’s Eve Eve — I found myself in a buoyant and celebratory mood, craving a buoyant and celebratory beverage....
Cashing in on grief
By
Gary Tetz
Jan 03, 2013
I know being cynical is bad for me. I’m sure it’s even worse for my health than all the arsenic in my rice. It’s probably killing me slowly and softly, as its tentacles snake into my...
The Main Thing
By
Gary Tetz
Jul 18, 2012
How do we handle the growing numbers of things we’re already supposed to know, i.e. electronic health records, MDS 3.0, etc., and the even larger number of things we don’t know yet that we...
Biometric preening — dying is not good business
By
Gary Tetz
Nov 24, 2014
For success in long-term care, you want your employees to stay well, and especially not dead. If it isn’t already, that should probably be a primary component of your business plan. A dead staff...