It’s true that sometimes life’s best pleasures are life’s simplest pleasures.
Larry Minnix’s next act: Best-selling author
By
James M. Berklan
Oct 24, 2018
Larry Minnix has always been one of the best writers around. And he’s not even a writer by trade, we professionals have always agonized with jealous
Evidence it’s ‘game-on’ with rehospitalizations
By
James M. Berklan
Oct 03, 2012
Read no further if you are always successful at preventing rehospitalizations.
The key business principle always applies, even with death
By
James M. Berklan
Jun 30, 2016
No matter how you slice whatever you do for a living, you are employed to provide one thing: good customer service. Knowing what your “customer” wants and needs, and then getting it to him...
Power to the people? That could mean trouble
By
James M. Berklan
Mar 13, 2013
There are plenty of legal concerns that keep nursing home administrators awake at night. Many times, the demons can be kept under the bed or locked in the closet. But not always.
Heavenly intercession for the CLASS Act?
By
James M. Berklan
Jul 22, 2011
The good news is politicians can always change their minds. The bad news is, well, politicians can always change their minds. That must be the mixed feelings that many providers — Larry Minnix and his...
A reason to hide
By
James M. Berklan
Feb 17, 2011
Given recent flaps about hospice care in nursing homes, one has to wonder if long-term care providers are always going to be subjected to the “one step forward, one step back” syndrome.
Taking a cue from Big Brother: A hospital tool for long-term care providers
By
James M. Berklan
Jun 04, 2014
Relationships between hospitals and nursing homes can be funny things. Working together, they can do great things. But “cooperation” and “outreach” are not operative words frequently...
From hospital to nursing home: lapses in care exposed
By
James M. Berklan
Feb 19, 2014
For the long-term care operator who still thinks rehospitalizations are really just a worry for hospitals, it’s time to think again. Researchers are narrowing in on why nursing homes don’t...
Food for thought for inspirational service on emotional day
By
James M. Berklan
Sep 12, 2012
There’s no doubt about it: You have to hand it to the folks at Buckner Westminster Place. They can teach us all how to show gratitude, and be good neighbors.