As long as the means of getting the information are protected, encrypted, and encoded, sharing information to provide care has never been easier and quicker. However, it’s our responsibility and...
Life or death
By
Jean Wendland Porter
Jun 13, 2018
As healthcare workers, especially as healthcare workers in long-term care, we don’t have jobs that most people can identify with.
Short-handed or short-sighted?
By
Jean Wendland Porter
Feb 15, 2017
When we communicate that we are having staffing issues, whether or not that communication is correct, we are telling the residents and their families that we can’t do our jobs.
Staring into the abyss when the abyss won’t make eye contact
By
Jean Wendland Porter
Oct 28, 2016
In this world of RACs, ADRs, denials and incentivized payback demands, it behooves us as providers to stare back at The Abyss and defy the illogical and irrational edicts of “PLOF” as the determining...
Tale of the tape
By
Jean Wendland Porter
Jul 06, 2016
The Summer Olympics are upon us. We will be seeing swimmers, volleyball players and pole vaulters striped in colorful tape again
Customer service at its finest?
By
Jean Wendland Porter
Apr 14, 2017
I’ve had the privilege to speak with two different medical entities today and wanted to share the experience with my readers and colleagues.