When we communicate that we are having staffing issues, whether or not that communication is correct, we are telling the residents and their families that we can’t do our jobs.
Trickle-down negativity
By
Jean Wendland Porter
Oct 25, 2017
I’ve seen it so often it becomes routine: Your coworkers complain about everything, they keep complaining, you start complaining just to join in, and soon you’re involved in Complain-Fest 2017.