Who will be pronounced the bad guy in this nursing home crime?
By
James M. Berklan
Feb 06, 2013
The news flashed across my screen and immediately I said to myself, “This type of headline could be very bad for nursing home operators … or maybe just kind of bad.”
About those can’t-miss strategies we’ll soon be hearing about …
By
John O'Connor
Aug 20, 2018
The fall convention season is fast approaching. That means many of us will soon find ourselves jammed into educational sessions, taking in must-do advice from the smarty-pants crowd.
Are your drivers connected, or waiting to get even?
By
John O'Connor
Dec 23, 2013
An old college friend spent one summer delivering pizzas. For reasons that will soon be obvious, I won’t reveal his name.
Some nursing home operators may soon discover it’s not so easy to hide
By
John O'Connor
Apr 25, 2014
For years, some nursing home operators have relied on an unusual tactic for avoiding lawsuits and other trouble: a catch-me-if-you-can corporate structure. But the future is looking less bright for this...
A tip for a good speech: Practice with a pooch
By
Elizabeth Newman
May 19, 2017
As much as I enjoy presenting or speaking in front of groups of people, it’s also true that a moment before I begin, I always experience a moment of sheer panic.
A winning score: 20 years of helping hands
By
James M. Berklan
Jan 07, 2015
An old parable says that if you’re wondering whether acquiring a great new tool or developing a staff member is more important, try putting that tool in the hands of an incompetent worker.