Who will be pronounced the bad guy in this nursing home crime?
By
James M. Berklan
Feb 06, 2013
The news flashed across my screen and immediately I said to myself, “This type of headline could be very bad for nursing home operators … or maybe just kind of bad.”
A winning score: 20 years of helping hands
By
James M. Berklan
Jan 07, 2015
An old parable says that if you’re wondering whether acquiring a great new tool or developing a staff member is more important, try putting that tool in the hands of an incompetent worker.