Hospitals are heroic, while nursing homes are always to blame
By
Brendan Williams
Apr 29, 2020
Hospitals have always enjoyed “most favored nation” status in healthcare, and that’s even more true during the COVID-19 pandemic. But apparently you can’t have heroes without villains. While lauding...
The key business principle always applies, even with death
By
James M. Berklan
Jun 30, 2016
No matter how you slice whatever you do for a living, you are employed to provide one thing: good customer service. Knowing what your “customer” wants and needs, and then getting it to him...
CMS’ rollout decisions don’t always make sense
By
Liza Berger
Mar 06, 2009
You have to wonder who is making some of the calls at the Centers for Medicare & Medicaid Services—because they don’t seem altogether consistent. While some decisions are spot on, others leave you...
Smart money: Chief financial officers should prepare for multiple scenarios
Jun 01, 2010
What is next in the investment arena? It’s what is always next: Uncertainty!
Ask the Care Expert about … different types of surveys
By
Sherrie Dornberger
Jul 04, 2016
It seems like we are always in a “survey window,” waiting for the inspectors to arrive.
Rooting out the cause of a cat problem
By
Elizabeth Newman
Mar 24, 2017
Hearing the phrase “root cause analysis” always strikes a bit of fear into my heart because it always seems to be a complex process. In long-term care, this is often framed as not only knowing...
‘Unfair’ posting of disputed citations will tarnish operators: experts
By
Kimberly Marselas
Jan 19, 2023
The decision to post disputed nursing home citations on a government website for consumers riled providers and legal experts Wednesday.
Getting to gold
By
Erin Fromwiller
Oct 05, 2016
APRC has always focused on quality improvement; it’s part of our culture.
‘I do not have a job. I have always had a mission.’
By
John O'Connor
Jul 26, 2020
My favorite teacher of all time is still going at it, as she has been for more than five decades. She’s Leah Klusch.
Recruiting, retention strategies shared by McKnight’s Women of Distinction
By
Foster Stubbs
May 16, 2024
“Hire the right people, and hire them as quickly as possible.”