Sharon Belovarac, Jana Scavona and Steven Walkingstick
Sep 02, 2015
When Asbury Communities Inc., began its journey with Planetree it was not without a few questions. In our healthcare centers, where this culture-change journey would have its greatest presence, we wondered...
No argument: This Butler did it (and more)
By
James M. Berklan
Sep 02, 2015
Professionals are often told it’s in their best interest to network. Friend of long-term care Kerrick Butler has brought new meaning to the concept.
The high cost of rudeness
By
Eleanor Feldman Barbera, Ph.D.
Sep 01, 2015
Given the stresses of caregiving and the complexities of human relationships, incivility happens. But considering the potential impact of rudeness on care, we need to do more to understand and prevent...
Regulations that misfire
By
Kristy Wikum
Aug 28, 2015
A survey for our adult day care center opened my eyes to how regulations do not always support triple aim, especially related to staffing.
Business etiquette for beginners
By
Elizabeth Newman
Aug 28, 2015
Lately it’s been irking me that not only thank-you notes but business etiquette seems to be falling by the wayside. We’re not talking about using the wrong spoon at dinner, but a genuine failure...
Staffing: solved
By
Gary Tetz
Aug 27, 2015
When I was a wee boy living in the Canadian wilderness, we needed to dig a well, so my dad hired a creepy-looking guy called a “water witch” to wander the property holding a forked stick out...
Reasons to consider using a marketing communications agency
By
Brenda Hurtado
Aug 21, 2015
Whether it’s an occupancy issue, a new competitor, an expansion project or raising awareness about a new development, an approach involving integrated communications is the most efficient and effective...
Likelihood of hospice use may vary by where you live
Aug 21, 2015
We tend to paint hospice with broad strokes. A new study indicates how it can vary by states, with Oregon emerging as the best example of a place that seems to be doing it right.
It’s hard work having this much fun
By
Julie Thorson
Aug 20, 2015
Being a leader means allowing the work to happen in an environment that’s exciting and fun. I believe too many people simply choose to be miserable.
The allure of outpatient aquatics
Aug 19, 2015
I believe that one of the most important tools any administrator, CEO or owner of an organization is going to need is creativity.