One might be forgiven for watching an Office of Inspector General video discussing nursing homes and wish it were about 10 — or 20 — minutes longer. That’s because the video is under three minutes...
Profile: Susan Hildebrandt
By
Elizabeth Newman
Jun 05, 2017
When Susan Hildebrandt discusses the challenges facing many working parents in the long-term care workforce, empathy comes up a lot.
A tip for a good speech: Practice with a pooch
By
Elizabeth Newman
May 19, 2017
As much as I enjoy presenting or speaking in front of groups of people, it’s also true that a moment before I begin, I always experience a moment of sheer panic.
When an open-door policy goes awry
By
Elizabeth Newman
May 12, 2017
As an administrator or manager, do you have an open-door policy? Or an open office floor plan? It’s often recommended, but in many cases, it can go awry.
Profile: Christopher Perna
By
Elizabeth Newman
May 06, 2017
A few days before Christmas in 1991, Chris Perna passed out in a work cafeteria and woke up in an emergency room.
SCA splitting: health, tissue division to be called Essity
By
Elizabeth Newman
May 06, 2017
SCA, which owns Tork and Tena, has announced they will be split into two separate companies. The Away-From-Home tissue and medical solutions company formerly known under Tena and Tork will be called Essity,...
Agility, attracting millennials among top 2017 workforce trends
By
Elizabeth Newman
Apr 28, 2017
“You cannot make long-term successful change with people who are blocking it,” a long-term care workforce expert said Thursday. He’s, oh, so right, about this and other staffing challenges.
Poor documentation crippling providers with Medicare denials, expert notes
By
Elizabeth Newman
Apr 27, 2017
Untimely certifications, missed or incorrectly billed Change of Therapy documentation, or a lack of documentation supporting a signed physician order for skilled therapy are among the top reasons Medicare...
The broken record of bad public relations
By
Elizabeth Newman
Apr 07, 2017
If there’s an area that I would argue is as bad as it was when I wrote about it in 2012, it would be how-long term care operators handle a public relations crisis.
Profile: Frank Grosso
By
Elizabeth Newman
Apr 05, 2017
A chance conversation with a pharmacist changed Frank Grosso’s life.