It’s a lot of pressure, working in long-term care. People are becoming much more process-conscious and data-driven, more aware of competitors and more responsive to market research. Perhaps that’s...
Lost without translation
By
May 09, 2017
In an age where 1 in 5,000 households speak a language other than English, language barriers between healthcare workers and the patients they care for can have care-related consequences, including higher...
Ignoring the old impulses
By
Jacqueline Vance, RNC, CDONA/LTC
Apr 18, 2017
So, I have this song from Disney’s animated film “Frozen” stuck in my head. The part of the song that goes, “Let it go, let it go …” See, that’s how I feel about...
Customer service at its finest?
By
Jean Wendland Porter
Apr 14, 2017
I’ve had the privilege to speak with two different medical entities today and wanted to share the experience with my readers and colleagues.
When resident rights could be wrongs
By
Apr 04, 2017
What happens when a resident’s wishes clash with the regulations with which long-term care providers must comply?
Tips to help staff increase familiarity with LTC regulations
By
Nora Wellington
Mar 20, 2017
CMS’ views about the unfamiliarity of existing and proposed requirements by hard working professionals and family caregivers, and the fact that they are troubled by it, is a point well taken
Innovation is the cornerstone to aquatic therapy
By
Debi Tyler
Feb 27, 2017
When we opened our aquatic therapy to the public in October 2014, we were all ready to be creative. Open swim times, classes and, of course, rehab, were all part of our overall wellness initiative strategy.
7 tips for selling to seniors
By
Kristin Hambleton
Feb 13, 2017
As a sales counselor, your job is to maintain and further cultivate the relationship after the move-in.
A salute to an LTC legend
By
Jack York
Feb 10, 2017
Join me as we raise a verbal toast to Mr. John Derr.
Lower the risk and deter elopement
By
Betty Norman
Feb 10, 2017
The single most cited F-tag in a Centers for Medicare & Medicaid Services survey is F-323 in regards to resident safety and supervision.