As a sales counselor, your job is to maintain and further cultivate the relationship after the move-in.
Our new health secretary is making big plans, at your expense
By
John O'Connor
Feb 13, 2017
On Friday, Dr. Tom Price was sworn in as Secretary of the Department of Health and Human Services. Long-term care operators should cast a wary eye toward the new HHS boss for two reasons: Medicaid and...
A salute to an LTC legend
By
Jack York
Feb 10, 2017
Join me as we raise a verbal toast to Mr. John Derr.
Chat up your in-house counsel
By
Elizabeth Newman
Feb 10, 2017
Sessions at the LeadingAge Institute covered the need to have documentation and delegation to reduce nursing liability, and another reflected an in-house counsel’s perspective on hot legal topics.
Muse moments — engaging the hearts of those you lead
By
Martie Moore
Feb 08, 2017
The celebration of Valentine’s Day is a celebration of love and connection. It also is statistically one of the highest dates for engagements to happen. When you translate that to the world of healthcare,...
Fear of intimacy
By
Jacqueline Vance, RNC, CDONA/LTC
Feb 07, 2017
Intimacy … I’m not writing about where one partner is hounding the other about fear of opening up and getting close. What do they say — “It’s me, not you”? What I am writing...
Engaging employees through the power of story
By
Nancy Anderson, RN, MA
Feb 03, 2017
A two-minute story. A tugging of the heart. An emotional connection. Stories are incredibly powerful.
Trust before truth — Take 2
By
Julie Thorson
Feb 02, 2017
How do you continue to be a strong leader when you are feeling personally attacked or hurt by another person who claims to be a leader? It’s a great question to ask your work teams. Answers are not...
Compassion from LTC managers? Only if they want better resident care, lower liability risks
By
James M. Berklan
Feb 02, 2017
A funny thing happened in the making of a recent insurance company analysis of claims in the aging services market: a primer broke out on how to achieve better healthcare and liability outcomes by creating...
How to pick, and get the most out of, a readmissions risk and needs assessment tool
By
Cheri Bankston
Feb 01, 2017
Imagine two patients, both discharged to their home after being treated at a hospital.