The modern way to think about providing care is that we are all in the experience business rather than the service business.
Where my ladies at?
By
Elizabeth Newman
Oct 03, 2014
If you went to the National Investment Center for Seniors Housing & Care conference for the first time three years ago, as I did, you’d be forgiven for recognizing its importance, but agreeing with...
Creative activities for residents with dementia
By
Eleanor Feldman Barbera, Ph.D.
Oct 02, 2014
While conducting a training session last week in Montana, I was lucky enough to have a group of more than 100 staff members from various long-term care departments share some excellent suggestions on how...
Creating good first impressions
By
Ross Skadsberg
Oct 01, 2014
Who doesn’t like fresh clean linens and towels? And who isn’t put off by stains, odors or other indications that they are not? That’s how we all react at home, and it’s a critical...
A show for all ages, a unique long-term care event
By
James M. Berklan
Oct 01, 2014
At the risk of sounding like a common shill, I cannot remember when I’ve more eagerly looked forward to an annual trade show than the upcoming LeadingAge gathering in Nashville. The main focus of...
Five strategies for greater laundry room efficiency
By
Bill Brooks
Sep 30, 2014
Residents of long-term care facilities expect clean towels and bedding, but likely don’t wonder about what goes on behind the scenes — and they shouldn’t have to.
Should we all want to die at 75?
By
Tim Mullaney
Sep 30, 2014
Nursing homes would be put out of business if scientists discover how to stop the aging process, McKnight’s Editorial Director John O’Connor wrote in his blog yesterday. But the reverse is...
Providers must see clearly before they CHOW down
By
Richard Cheng
Sep 29, 2014
When a skilled nursing facility changes ownership, the change is known in healthcare vernacular as a change of ownership or “CHOW.” Because this could wind up endangering a Medicare provider...
Emergency department efficiency vs. customer service
By
Kristyna Culp
Sep 26, 2014
In healthcare, not all “wasted time” is truly wasted. In fact, some of the most important aspects of healthcare are less than 100% efficient. Of course, we can and should strive for greater...
Of mice and men — and beer
By
Gary Tetz
Sep 25, 2014
Over a beer one day, tipsy researchers decided to study … beer. Now, before you install a keg in every nurses’ station in every memory care unit, you should know that they didn’t exactly...