Delivering good customer service in long-term care
By
Melissa Estevez
Oct 05, 2015
Although you may associate rehabilitation with therapy and nursing, customer service is critical for a successful patient experience. Our customer service supervisor visits patients each day to proactively...
Conventional wisdom
By
Gary Tetz
Oct 05, 2015
It’s long-term care convention season again. You can feel it in the air. Strange, troublesome urges start to take over.
America should talk about chronic pain
By
Penney Cowan
Oct 02, 2015
The America Starts Talking campaign is designed to provide information about naloxone, a potentially lifesaving medication that can be used in an opioid emergency.
Are we focused on the right partnerships?
By
Prentice Lipsey
Oct 01, 2015
As long-term care operators, we are constantly jockeying to become preferred providers for tertiary hospital’s post acute care networks.
Understanding Medicaid reimbursement
Sep 30, 2015
As more states adopt the managed care model, as well as take advantage of the changes to health care brought about by the Affordable Care Act, we can expect significant changes in the years to come.
Behavioral health care — not drugs — for dementia
By
Eleanor Feldman Barbera, Ph.D.
Sep 29, 2015
For the treatments to help dementia patients, turn to behavioral health solutions, not antipsychotic drugs. Just like others around the world.
A fresh take on community outreach
By
Betsie Sassen
Sep 23, 2015
At Mather LifeWays, we’ve pioneered five unique, replicable channels in which effective outreach can be done:
Break point: Advantage to the one who listens
By
Julie Thorson
Sep 22, 2015
If there were a bucket full of all the leadership lessons in the world and you could pull out only one skill to master, it should be the ability to listen. I used to think early in my career the number...
Developing personal and organizational skills of resilience
By
Martie Moore
Sep 21, 2015
Developing resilient leadership traits is not something that just happens. Conscious effort must be made to build and maintain resilient skill sets as part of a leader’s toolbox. The same can be...
7 powerful ways to deliver family-centered care
By
Eleanor Feldman Barbera, Ph.D.
Sep 15, 2015
When a resident enters long-term care, we tend to focus solely on the needs of the resident, even though they’re almost always part of a family system that is being affected by their placement. If...