Actions providers take now will make or break their Five-Star Quality Rating experience in July. That’s because the Centers for Medicare & Medicaid Services has changed quality measures in a way...
Business etiquette for beginners
By
Elizabeth Newman
Aug 28, 2015
Lately it’s been irking me that not only thank-you notes but business etiquette seems to be falling by the wayside. We’re not talking about using the wrong spoon at dinner, but a genuine failure...
From ‘Mean Girls’ and bingo bans to inclusion
By
Jill Vitale-Aussem
Feb 11, 2015
Are the people who run certain retirement communities unfeeling monsters with no concern for the well-being of residents? I don’t think so. I think they are just like me, and many others who manage...
Psychosis in Parkinson’s disease: An LTC perspective
By
Joseph Friedman, M.D.
Dec 03, 2014
The single most important precipitant for placement of Parkinson’s disease patients in a long-term care facility is psychiatric dysfunction, particularly psychosis. Although PD is classified as a...
Checking in for a new approach
By
Jennifer Tucker and Bill Thomas, M.D.
Oct 03, 2014
The modern way to think about providing care is that we are all in the experience business rather than the service business.
Five simple ways to contain costs
By
Scott Collins
Sep 22, 2014
In today’s challenging business environment where providers are expected to do more with less, it’s the ideal time to evaluate all of your major cost centers. In the non-payroll category, two...
The fault in our (5) stars
By
Jacqueline Vance, RNC, CDONA/LTC
Sep 19, 2014
So, let me start off by saying that I am sure a lot of us have our own rating systems. For example, my sisters and I have a tissue-box rating system for tearjerker books and movies. The book the “Fault...
CNA speak: Take time to learn the language
By
Lori Porter
Jan 03, 2014
In my 32 years of careful study regarding the divide between administration and certified nursing aides, I have learned many things. One of the most important discoveries is that there are two separate...
Hepatic Encephalopathy and long-term care: My experience
By
Elena Juarez
Jan 23, 2013
One day I hope that one of my daughters will become a nurse or a doctor. They have gained so much knowledge from helping me care for my mom. We could not have come this far without the help of our family...
10 lessons we learned on our culture change journey
By
Angie McAllister
Feb 09, 2018
Almost exactly 6 years from the date of our first training, we recently added our 50th home to the Eden Alternative Registry.