On a scale of A to 17, with one being “Always” and red being “Parsnips,” how would you rate your experience with customer satisfaction surveys? I’m sure most of you use them,...
Meds in a cupcake
By
Gary Tetz
Oct 01, 2013
If you’re weary of pursuing constant improvement and innovation in long-term care, take inspiration from Burger King.
When it matters most
By
Gary Tetz
Jun 01, 2013
Pondering difficult end-of-life situations made me think, naturally, of Chevy Chase.
A not-so-joyful noise
By
Gary Tetz
May 01, 2013
I’m sure you remember the old joke: “Why are nursing homes so noisy? Because we forget people actually live there.” Oh sorry, that’s not a joke. My mistake.
Compliance clock ticks
By
Terese Farhat
Feb 02, 2013
Nursing facilities have always faced an array of obligations in order to provide services to Medicare and Medicaid beneficiaries, which can sometimes seem burdensome in comparison with other providers....
Things I think: My (new) job interview
By
Gary Tetz
Jan 02, 2013
A long-term care administrator I know had a little surprise for a prospective employee during a recent job interview. When the candidate began rhapsodizing about all the valuable time she’d accrued...
A hard-earned lesson
By
Ken Tack
Jan 02, 2013
It is often said that you cannot teach an old dog new tricks, but that is not totally true. You can teach an old dog new tricks; it’s just difficult. In the case of this old dog, it took a near-death...
Things I think: Sunshine’s dream
By
Gary Tetz
Nov 01, 2012
Margaret was just one of those people. She always wore a smile and a bright yellow sweater, and staff and residents at her assisted living community called her “Sunshine.”
Lose the bad attitude
By
Gary Tetz
Sep 01, 2012
If blatant displays of disinterested hostility were an Olympic event, I know a nurse who would have taken the gold — and maybe the silver and bronze as well.
Don’t be shy: step out
By
Gary Tetz
May 01, 2012
Shy people hate crosswalks. I know, because I’m a shy person — and I hate crosswalks.