Americans love rewards. Perhaps nowhere else is the carrot-and-stick strategy put to more frequent or hopeful use than the United States. But 6,000 lucky long-term care providers learned how and why there...
Are we really going to trust these guys again?
By
James M. Berklan
Jan 20, 2022
Trust is such a wonderful thing. It’s a compass that ultimately gets us where we’re going. Either we’re trying to create trustful bonds with friends and colleagues, or we’re busy trying to figure...
Keep the politics out? No chance
By
James M. Berklan
Oct 23, 2020
Don’t ever say politics doesn’t belong in stories that pertain to your job or business. To not consider their impact would be derelict.
Gut shot: Therapy providers called on the carpet over productivity goals
By
James M. Berklan
Mar 14, 2019
New study results question the use of productivity goals. The implications are not good for skilled nursing operators.
The odds of healthcare reform surviving are …
By
James M. Berklan
Jun 20, 2012
I wonder what the bookies in London are thinking about the odds of the U.S. healthcare reform law surviving. Surely they have taken bets on its possible demise, just as they do seemingly everything else...
Out of the bad we shall find good
By
James M. Berklan
Aug 31, 2017
“Out of the bad we shall find good.” That sounds kind of biblical, doesn’t it? But I didn’t hear it while sitting in a pew on a Sunday. It came from a resolute skilled nursing manager...
Provider gives perfect response to Hurricane Harvey evacuation critics … and then gets taken to...
By
James M. Berklan
Sep 14, 2017
Late last week, I latched onto what I thought — and still think — is a great example of how a provider should respond to a bad public relations incident. We’re talking standing up to critics...
Covering his behind
By
James M. Berklan
Mar 05, 2008
I don’t know if George Smitherman has higher aspirations than his current political office, but if he does, he can be sure that one, small scatological comment will stain him the rest of the days. Just...
Welcome to Mongo’s world, nursing homes
By
James M. Berklan
Jul 20, 2023
Long-term care providers can surely use a smile in times like these, even if it means a bittersweet grin in the end.
Note to providers: Go down swinging or get eaten alive
By
James M. Berklan
Feb 23, 2018
If you feel like you’re getting picked on, you should fight back. Scrap like hell, thrash about and do anything you can to cause a ruckus and save yourself. What does this have to do with long-term...