For as tricky as the medium of online reviews can be for the consumer, they must be even trickier to navigate for the business owner on the receiving end. Especially when a scathing review goes viral....
Look for business guidance in claims data, expert says
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Aug 06, 2016
Nursing home providers should use claims data to identify trends that may shift their business plans, one expert recommended in June.
Image of pressure ulcer goes viral; provider urges consumers not to judge based on social media
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Aug 04, 2016
An Indiana nursing home is facing backlash after a scathing, graphic post made by a resident’s daughter went viral on Facebook this week.
More proof that laughter is the best medicine
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Jul 12, 2016
Improvisational comedy may not be among your facility’s go-to lineup of activities, and understandably so. But the same reasons that make improv scary to some — I know, I’ve done it — may...
Reading beyond the rankings
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May 31, 2016
It’s easy to take big, national health reports like the 2016 America’s Health Ranking Senior Report, skim the results for your state and leave it at that.
Yes, you do need to prepare for transgender residents
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May 24, 2016
I was a Girl Scout growing up, and despite our slight rivalry with our Boy Scout counterparts (Girl Scout cookies are better than popcorn in every conceivable way, please stop fooling yourselves) I can...
Report: SNFs’ failure to accept transgender residents a ‘national problem’
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May 20, 2016
Skilled nursing facilities’ reluctance to admit transgender residents is poised to become a “national problem,” according to a report published Thursday.
Person-centered care, Chopped style
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May 10, 2016
If there was such thing as an armchair quarterback for the Food Network show Chopped, it’d be me. My friends and I have logged an almost embarrassing amount of time watching it (eight hours on one...
Is no news really good news?
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May 03, 2016
Long-term care doesn’t exist in a vacuum. Every once in awhile, the issues you face in your facilities each day “leak” out of the healthcare realm and on to the pages of a major newspaper,...
Tales you might never expect from the frontlines of fraud
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Apr 26, 2016
The healthcare world currently ranks as the fourth most victimized industry when it comes to fraud, falling prey to roughly 6.6% of all fraud incidents. In the long-term care sector, experts recently shared,...