Government agencies and lobbyists are famous for conducting studies that prove a point — theirs, namely. That’s why I’ll be very interested to see who will have the courage to conduct one...
Divided they stand
By
Liza Berger
Mar 21, 2008
The innovative founder and chief executive officer of Sunrise Senior Living Inc. can’t be having too much fun right now. Earlier this week, Paul Klaassen stepped down from his post as chairman of the...
Why the Oklahoma sign law is far from ‘OK’
By
Elizabeth Newman
Dec 16, 2016
Perhaps it’s a sign of growing older when your response to a new government law is not, “That’s horrible!” but rather, “Who is going to pay for that?!” Such was the...
In pursuit of the C-suite
By
Elizabeth Newman
May 15, 2012
Imagine an industry where an entry-level person is encouraged to be hungry and aggressive, to work long hours for little pay, lead (almost by default) an unhealthy lifestyle, and not have to dress all...
Lines blur on long-term care for vets, non-vets
By
Tim Mullaney
May 29, 2013
Flags are flown at half-mast only until noon on Memorial Day. I’m guessing this is common knowledge that somehow escaped me until this year. There’s some nice symbolism here. First, the flag...
In praise of paradoxes
By
Elizabeth Newman
Jan 14, 2015
I have conflicting feelings about my long-term love for Miss America. There’s love and then there’s, well, not love. But not for the reasons you might imagine.
Now available: Robot for pet therapy
By
Liza Berger
Jun 24, 2010
He is a sweet furry creature named Paro, and, yes, he’s a robot. So what’s the problem?
Playground powerbrokers
By
James M. Berklan
Mar 02, 2010
As a kid, you never wanted to tick off a certain smart-aleck guy from the neighborhood at game time. Not because he was a great player. The truth is he was only average in most sports. But because his...
Luxury standards that pay off
By
Elizabeth Newman
Aug 24, 2018
When service fails, the resident or customer often has their vision of a place permanently altered.
When acute and post-acute talk, good things can happen
By
James M. Berklan
May 09, 2018
A young parent’s fond wish is that her child, or children, play well together with others. A busy young parent’s fondest wish often is that the kids pretty much do it on their own. That’s...