People often ask me what long-term care is like in Canada.* Trying to keep the peace, I usually answer, “Different.” I choose this passive path because a) I’m Canadian, so it’s...
4 ways to find out why your aides are leaving
By
Eleanor Feldman Barbera, Ph.D.
Sep 27, 2016
Once, when I worked for a managed care company, I rode down a packed elevator with the CEO, who commented drily on the crowd, saying, “It must be 5:01.” What I thought, but did not say, was...
Best practices for volunteer services
By
Betty Norman
Apr 13, 2016
Annual evaluation of volunteers is important from a risk control perspective.
Pest management starts on the outside
By
Patrick Copps
Apr 18, 2014
The calendar may say spring, but for many areas of the country, Old Man Winter continues to put up a fight. With this in mind, your spring landscaping plan may just be getting put together as the temperatures...
Hardwiring compassion and empathy
By
Anthony Cirillo
Sep 17, 2012
Despite all the technology, fancy buildings, dining and activity experiences, healthcare boils down to one thing: human relationships. Most skilled healthcare workers go into the profession with the best...
Union avoidance – press the ‘Easy’ button
By
Tom Zigray
Mar 08, 2011
Unions now represent less than 7% of the private industry workforce in the United States. It is imperative that unions take immediate action to rebuild their membership. That is exactly what unions are...
Keeping your employees by knowing their worth
By
Jean Wendland Porter
Jul 26, 2022
Everyone is in a hiring bind. Twenty-four percent of American SNFs report as short-staffed. I’m surprised it’s that low. We are stressed by losing staff, scheduling interviews with no-shows, and...
Minimizing caregiver risk
By
Carol J. Farran and Judith J. McCann
Sep 04, 2012
Memory care can be taxing on a caregiver. When a staff member is consistently charged with caring for more advanced Alzheimer’s residents, the care can be even more stressful.
Making others’ innovation your own is still innovation
By
Susan Fowler
Apr 27, 2016
There’s no law that innovation has to spring from a completely unique, 100% original idea.
Performance data helps providers in Georgia
By
Jon S. Howell and Bruce Thevenot
Apr 21, 2014
As consumers grow more comfortable with using performance information to help select care providers for their loved ones, and regulators increasingly evaluate providers based on data, the move by Georgia...