How to take a whole-person approach to patient care
By
Marlene Sheehy
May 16, 2022
During the COVID-19 pandemic, patient care mattered more than ever. Unfortunately, patients’ perceptions of care have slipped downward since 2020. According to recent research by Press Ganey, patients...
‘Love hurts’ and sometimes so do averages
By
Steven Littlehale
Jul 23, 2018
Averages can help or hinder your evaluation of performance. Adding a few additional pieces of data can really support your efforts to properly see opportunity and manage risk.
10 things a boss shouldn’t say
By
Jacqueline Vance, RNC, CDONA/LTC
May 05, 2015
I recently read an article that discussed the Top 10 sentences a manager or boss should never let past their lips. You should think, “Run for the hills!” if they say any of these things. And...
A nursing home ‘critic’ sets the record straight
By
Michael Wasserman
Feb 09, 2022
Michael Wasserman is regularly described as a nursing home critic. There’s some nuance missing there.
Moving nursing homes forward: The future is now
By
Michael Wasserman
Oct 26, 2020
On March 11, I wrote about the COVID-19 storm rapidly approaching our nursing homes, and particularly the risk of nursing home staff transmitting the virus to residents. On March 15, I pointed out the...
Do the new QMs have you seeing stars?
By
Steven Littlehale
Mar 18, 2016
Actions providers take now will make or break their Five-Star Quality Rating experience in July. That’s because the Centers for Medicare & Medicaid Services has changed quality measures in a way...
Let’s remove the long-term care ‘fraud tattoo’
By
Tara Roberts
Nov 25, 2013
Even though this legislation ostensibly is supposed to help providers, the “Medicare Established Provider Act” may encourage facilities to react or continue to act ultra-conservatively in the...
Unicorns, leprechauns, CBO Scoring and other mythical things
By
Jacqueline Vance, RNC, CDONA/LTC
Dec 23, 2012
I recently attended the National Transition of Care Coalition Summit in Washington. It was an eye-opener.
The punitive fist versus the hand of support
By
Buffy Lloyd-Krejci, DrPH, CIC
May 03, 2023
In the late 2010s, the long-term care industry began to take action that would reflect the growing importance of incorporating robust infection prevention practices. Facilities were required to develop...
Lots to learn with new Five-Star
By
Steven Littlehale
Jul 22, 2022
On a recent flight, I sat next to an attorney whose principal focus was compliance. It turned out that we were both on our way to speak at events in the same popular Florida conference destination. She...