Ask the Payment Expert about … how the survey process has changed
By
Patricia Boyer
Apr 08, 2018
Has the new survey process really changed much?
CMS: Only fully vaccinated surveyors should be part of onsite survey teams
By
Danielle Brown
Jan 26, 2022
Surveyors who are not fully vaccinated and don’t have a COVID-19 vaccine exemption should not participate as part of the onsite survey team when inspecting certified providers, according to the Centers...
Where long-term care’s money is spent when it’s for ‘technology’
By
James M. Berklan
Jun 13, 2014
Healthcare providers are considered relatively slow technology adopters, and long-term care operators as a sub-group are believed to be among the slowest. Whether or not that’s true, at least you...
A bad surveyor workplace hurts providers
By
Elizabeth Newman
Jan 31, 2018
As difficult as your job may be — and I know there are many long days — it’s worthwhile to remind yourself it could always be worse. You could be a nursing home surveyor in Idaho.
60 Seconds with…
Aug 01, 2008
John Schnelle, Ph.D. Professor of Medicine Vanderbilt University
How to do it… Satisfaction surveys
By
Haymarket Media
Nov 08, 2006
The very fact that measuring resident – and employee – satisfaction levels has become an issue in long-term care is a sign of vast progress, experts point out. Now, however, the challenge is to get...
Operate with an eye on quality, not the next survey cycle
By
Steven Littlehale
Mar 16, 2012
The anxiety associated with an impending survey should be offset by the fact that the nursing facility holds the secret to its own success – the knowledge of its customers.
Surviving dramatic survey changes April 26
By
Tracy Cooley, RN, BSN
Apr 12, 2018
Skilled nursing providers are scrambling to adapt to dramatic changes in their survey process this year, and a special McKnight’s webinar on April 26 will offer proven approaches that will help them...
Sales management survey underway
Sep 23, 2008
The Center for Applied Sales Research recently launched a survey that examines effective sales practices in the senior living field. The survey’s goal is to help managers improve the quality of their...
A survey and regulatory review of 2013
By
Steven Littlehale
Feb 24, 2014
It’s important to do a review that considers your region and state. Identify how complaints and care deficiencies were handled last year.