Why I chose to join the nursing home profession: A new administrator’s story
By
Christin Delahay, LNHA, CDP
Apr 30, 2018
When my grandmother died, I didn’t know anything about the medical field, nursing homes or taking care of people. What I did know, though, was that I could do better than the care she received.
Beyond pillow mints: The hard work of extraordinary customer service
By
Gale Morgan
Mar 17, 2016
From fast food emporiums to small plumbing companies to my favorite online stationary store, any customer-facing business today should be hyper-aware of providing good customer service in order to succeed.
My life as a rehab director
By
Cathy Spearman
Jul 15, 2016
This is story of a young physical therapy assistant with big dreams, good morals, strong ethics and not much of a clue as to where the world of skilled rehab was headed. Some things can only be taught...
What to do when #MeToo reaches your facility
By
Teri Sumbry
Apr 01, 2019
April is Sexual Assault Awareness Month, so this is a good time to raise awareness and educate the public about the prevention of sexual violence in our industry.
Back to school special
By
Michael McCann, MS
Aug 20, 2014
Whether its shopping discounts on school supplies, joining athletic teams, buying college dorm furniture, to helping children make the tough decisions such as picking between the Batman and Avengers backpack,...
The big difference of small homes
By
Rebecca Priest
Apr 08, 2016
Within three years, I envision each of the Small Homes shopping for groceries at an actual store that exists right where my current office sits, with other amenities common to a neighborhood being built...
The gems before you
By
Martie Moore
Jun 25, 2014
When I was a student nurse, I had a professor who said, “You will never know what gem is before you, unless you are willing to open your eyes and your heart.” Being young and excited about...
All the data points to … you tell me
By
Steven Littlehale
Jun 22, 2018
Returning from an early morning walk down to the harbor of this sleepy Cape Cod town, it’s hard not to feel hopeful. My geriatric pups Melvin and Theodore couldn’t get enough of the sea smells...
Who cares about Five-Star during a pandemic?
By
Steven Littlehale
Jun 15, 2020
Just as the sun continues to rise, the need to objectively monitor and evaluate care in nursing homes has not ceased, nor has the need for providers to continuously work on quality improvement initiatives.
Coordinated care: Recommendations to improve quality
By
Bruce Chernof, M.D.
Dec 11, 2017
Despite all of us having heard at least one story of good medicine gone wrong, coordinating care among skilled nursing facilities (SNF) and home- and community-based services (HCBS) can be a win-win situation.