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Given recent flaps about hospice care in nursing homes, one has to wonder if long-term care providers are always going to be subjected to the “one step forward, one step back” syndrome.

While I have talked about a few of the items we implemented to keep our therapists excited about working with us, I always go back to the concept of having to spend money to make money.

Anyone involved in the care of the chronically ill and those in long-term care facilities is always vigilant in monitoring for the beginnings of pneumonia in this vulnerable population, many of whom have...

Operators must create a great experience for the physician, but patient flow should be a two-way street. While meeting the needs and wishes of residents must always come first, there can be multiple ways...

Assisted living companion services and the relationship between the community and the company is not always articulated and formalized. Policies and procedures, especially related to emergency response,...

Another day, another love letter. This one comes from one of my less-than-adoring fans. I’ll skip to the juicy part: “You fat, ignorant SOB. Why are you always picking on operators?”

Relationships between hospitals and nursing homes can be funny things. Working together, they can do great things. But “cooperation” and “outreach” are not operative words frequently...

When you ask providers to name the biggest Medicare change they’ve encountered, the answer is almost always the same: the advent of prospective payments. But we’re not hearing much about a...

President Barack Obama is entering the Oval Office on the platform of change. Change is a desirable, if not always easy, state for organizations of all sizes. It means growth. And it can also mean anxiety...

After O’Connor family gatherings, it’s always the outrageous attendees who are remembered and later talked about. Nursing home operators can relate, as they’re being reminded yet again after...