Luckily, food wasn’t the main focus of a business lunch Monday. I lost much of my appetite before I stepped foot in the restaurant. The gathering took place at a respected dining establishment in a nearby...
Provider still riding high two years after ‘Piano Guys’ created viral video
By
James M. Berklan
Sep 30, 2013
Many a long-term care provider has been known to sample Cub Scout choirs, tamburitza bands and alleyways of off-off-off Broadway in search of talent to entertain his or her residents. Then, there are the...
Making the case for love at work
By
James M. Berklan
Jan 22, 2014
The main focus of any long-term care operation is usually the residents’ wants and needs. Caregivers typically dole out huge helpings of personal emotional energy along the way. But they might be...
Just don’t call me late for dinner
By
James M. Berklan
Nov 25, 2015
There’s a wisecrack about getting someone’s name right that ends with, “Call me whatever you want, but just don’t call me late for dinner.” Were it only such a light matter...
The secrets to motivating your staff lie here
By
James M. Berklan
Nov 04, 2015
Americans love rewards. Perhaps nowhere else is the carrot-and-stick strategy put to more frequent or hopeful use than the United States. But 6,000 lucky long-term care providers learned how and why there...
Are we really going to trust these guys again?
By
James M. Berklan
Jan 20, 2022
Trust is such a wonderful thing. It’s a compass that ultimately gets us where we’re going. Either we’re trying to create trustful bonds with friends and colleagues, or we’re busy trying to figure...
Keep the politics out? No chance
By
James M. Berklan
Oct 23, 2020
Don’t ever say politics doesn’t belong in stories that pertain to your job or business. To not consider their impact would be derelict.
Gut shot: Therapy providers called on the carpet over productivity goals
By
James M. Berklan
Mar 14, 2019
New study results question the use of productivity goals. The implications are not good for skilled nursing operators.
The odds of healthcare reform surviving are …
By
James M. Berklan
Jun 20, 2012
I wonder what the bookies in London are thinking about the odds of the U.S. healthcare reform law surviving. Surely they have taken bets on its possible demise, just as they do seemingly everything else...
Out of the bad we shall find good
By
James M. Berklan
Aug 31, 2017
“Out of the bad we shall find good.” That sounds kind of biblical, doesn’t it? But I didn’t hear it while sitting in a pew on a Sunday. It came from a resolute skilled nursing manager...