The key business principle always applies, even with death
By
James M. Berklan
Jun 30, 2016
No matter how you slice whatever you do for a living, you are employed to provide one thing: good customer service. Knowing what your “customer” wants and needs, and then getting it to him...
Larry Minnix’s next act: Best-selling author
By
James M. Berklan
Oct 24, 2018
Larry Minnix has always been one of the best writers around. And he’s not even a writer by trade, we professionals have always agonized with jealous
Is making good news really this simple for a nursing home?
By
James M. Berklan
Aug 14, 2019
Good headlines are often hard to come by in the long-term care business, making this provider’s move all the more genius.
Not time to pull the plug on hospital readmissions program … yet
By
James M. Berklan
Jan 21, 2015
It’s hard to sit on one’s hands when caregiving issues are in play. Yet, that’s exactly what I’d recommend with regard to at least one initiative aimed at lowering hospital readmissions.
‘The bloodbath isn’t over’: Nursing home closures
By
James M. Berklan
Feb 26, 2020
Luckily, food wasn’t the main focus of a business lunch Monday. I lost much of my appetite before I stepped foot in the restaurant. The gathering took place at a respected dining establishment in a nearby...
Attuned long-term care providers show what’s most important
By
James M. Berklan
Aug 08, 2012
When it comes to administering long-term care, there is no doubt that Medicaid, Medicare, surveys and the Minimum Data Set are ultra-important topics. But let’s not forget what’s really at...
When acute and post-acute talk, good things can happen
By
James M. Berklan
May 09, 2018
A young parent’s fond wish is that her child, or children, play well together with others. A busy young parent’s fondest wish often is that the kids pretty much do it on their own. That’s...
A possible escape from the nursing home staffing mandate?
By
James M. Berklan
May 14, 2023
There may be a silver lining to the excruciating wait providers are enduring for the White House’s nursing home staffing mandate.
Thanks for the confirmation. But there’s still a lot of work to do
By
James M. Berklan
Jan 09, 2019
Since we unveiled the program in mid-December and opened the nominating process, the response has been powerful and incredibly heartening.
Keep the village — he recommends a system
By
James M. Berklan
May 26, 2016
If the figures represented a stock chart, David Gifford would be not only a happy man but also a very rich one. The numbers and performance both show upswings. But they don’t reflect a stock’s...