Baseline proficiency for success with managed care payers
By
Susie Mix
Mar 11, 2024
Setting up a building with proficiencies in working with managed care payers is a key to success at this midpoint of the 2020s. Fifty-one percent of Medicare-eligible Americans are covered by Medicare...
Lower the risk and deter elopement
By
Betty Norman
Feb 10, 2017
The single most cited F-tag in a Centers for Medicare & Medicaid Services survey is F-323 in regards to resident safety and supervision.
Beyond pillow mints: The hard work of extraordinary customer service
By
Gale Morgan
Mar 17, 2016
From fast food emporiums to small plumbing companies to my favorite online stationary store, any customer-facing business today should be hyper-aware of providing good customer service in order to succeed.
Let’s talk about joints
By
Jean Wendland Porter
Nov 15, 2022
As a Physical Therapist for several years (and even several decades), I’ve participated in rehabilitating a lot of joints. Some shoulders, a few elbows, some hips, and lots and lots of knees. Our job...
An update on President Biden’s initiatives for long-term care
By
Angela Rinehart
Norris Cunningham
Jul 25, 2022
President Joe Biden gave his State of the Union address on March 1, 2022. Markedly, he announced his intention to “set higher standards for nursing homes” to “make sure your loved ones get the care...
How ACOs should work
By
Ben Forrest
Jul 03, 2019
Simply put, an ACO is a network of doctors and hospitals that shares both medical and financial responsibility of each patient in that particular ACO. The ultimate goal of an ACO is to coordinate care...
Artificial intelligence to the rescue: Putting humanity back into healthcare
By
Martie Moore
Apr 05, 2024
The box remained unpacked from coast to coast. Needing to clear out the closet in my office, I finally opened it and looked at the contents. At the bottom of the box was a plain journal, pages folded over...
Back to before census
By
Steven Littlehale
Dec 10, 2021
One of my favorite lyrics from the musical “Ragtime” is “We can never go back to before.” The character Mother sings about no longer being a slave to societal expectations; she is confident, moving...
Calling for a trauma-aware culture in long-term care
By
Kelseanne Breder
Jul 12, 2023
The Centers for Medicare & Medicaid Services recently updated the Rules of Participation to require that long-term care facilities provide trauma-informed care to residents. Failure by LTC staff to recognize...
Evaluating AL versus personal care homes in PA
Dec 26, 2014
The introduction of Assisted Living Residences in PA as a cheaper alternative to nursing homes that will allow seniors to delay or avoid a move to nursing facility in essence is great. However, the reality...