Healthcare providers are considered relatively slow technology adopters, and long-term care operators as a sub-group are believed to be among the slowest. Whether or not that’s true, at least you...
We may talk about the term “customer service” and ask our staff members to avoid public arguments in front of residents and family members. But nevertheless, volatile situations happen every...
In a session on bullying among nurses at NADONA’s annual conference this week, audience members were invited to say how they felt when a supervisor yelled at them. I heard “embarrassed,”...
Increasing the profitability of any business, especially nursing homes, can be challenging. Most strategies that increase profitability take time and resources, and they have uncertain payoffs. In this...
I have always been fond of the Montessori philosophy. Even when my children were young, I searched for alternative schools where they could explore this type of learning. People ask me, “What is...
The birds are singing, everything is green, people are planning vacations and you are shaking in your boots. Because you know, unlike the rest of the world, that with your job, you’re gonna have...
Robert Carter has been named senior vice president at Avalere. He will lead the Financial Services advisory practice group, which supports hedge funds and private equity by evaluating and identifying business...
McKnight’s news stories can be a good source of ideas for quality improvement projects, long-term care attorney Janet K. Feldkamp recently told a webcast audience. Looking at our recent items, I’d...
There have been countless nursing home managers, supervisors, and even HR executives, who have committed impolitic comments about employees in email messages. Those comments often become evidence in cases...
Long-term care facilities are implementing electronic health records (EHR) at a rapid pace. For example, at our company, we have completed more EHR implementations in the last two and half years than we...
