Delivering good customer service in long-term care
By
Melissa Estevez
Oct 05, 2015
Although you may associate rehabilitation with therapy and nursing, customer service is critical for a successful patient experience. Our customer service supervisor visits patients each day to proactively...
This ‘crackdown’ should really melt your cheese
By
John O'Connor
Oct 05, 2015
Can someone please tell me exactly what “melty cheese” is? The product exists in commercials but is apparently not to be found elsewhere. And as far as I can tell, no state regulators are cracking...
America should talk about chronic pain
By
Penney Cowan
Oct 02, 2015
The America Starts Talking campaign is designed to provide information about naloxone, a potentially lifesaving medication that can be used in an opioid emergency.
Are we focused on the right partnerships?
By
Prentice Lipsey
Oct 01, 2015
As long-term care operators, we are constantly jockeying to become preferred providers for tertiary hospital’s post acute care networks.
Understanding Medicaid reimbursement
Sep 30, 2015
As more states adopt the managed care model, as well as take advantage of the changes to health care brought about by the Affordable Care Act, we can expect significant changes in the years to come.
Behavioral health care — not drugs — for dementia
By
Eleanor Feldman Barbera, Ph.D.
Sep 29, 2015
For the treatments to help dementia patients, turn to behavioral health solutions, not antipsychotic drugs. Just like others around the world.
Home sweet home — in the right mood
By
Sep 29, 2015
Moving is always exciting to me. This isn’t because I enjoy the stressful process of apartment hunting and packing my life away into boxes like a real-life game of Tetris, because, let’s face...
Feeling threatened at work? You’re probably a woman
By
John O'Connor
Sep 28, 2015
Who has the most dangerous jobs in America? Police officers? Fire fighters? Loggers?
Nursing shortage might not be as dire as feared
By
Elizabeth Newman
Sep 25, 2015
For the past decade, healthcare experts, including those in long-term care, have been drumming the beat of a looming nursing shortage. A new study details why the shortage might not be as terrible as feared.
A fresh take on community outreach
By
Betsie Sassen
Sep 23, 2015
At Mather LifeWays, we’ve pioneered five unique, replicable channels in which effective outreach can be done: