Emergency department efficiency vs. customer service
In healthcare, not all “wasted time” is truly wasted. In fact, some of the most important aspects of healthcare are less than 100% efficient. Of course, we can and should strive for greater...
A fun book about death
For an industry that spends so much time dealing with death, we know surprisingly little.
Of mice and men — and beer
Over a beer one day, tipsy researchers decided to study … beer. Now, before you install a keg in every nurses’ station in every memory care unit, you should know that they didn’t exactly...
The Five Star Report, once again, in the SNF spotlight
The Five Star Quality Rating System takes the spotlight on the front page of the New York Times and the top of the news cycle, kicking off other publicity and political pressure. Regardless of any of the...
Altering hip fractures
Why the increasing attention to hip fractures? Is it that they are major traumatic events? Or that they are the most frequent fracture resulting from falls in long-term care settings? Or that around 350,000...
Painting by numbers: the way to go to make the right business decisions
The reasons to pursue more robust data-crunching activities keep growing. Especially for long-term care providers, who could have a leg up on other providers and payers.
Bon appétit for therapy!
Once upon a time, in a faraway land, physical, occupational and speech therapy used to provide group therapy and often co-treat. This was a totally different time and place for the history of rehabilitation.
White House to providers: New antibiotic regs on the way
Long-term care providers should take pride in their antipsychotic reduction efforts, and certainly should work hard to meet the new goals announced Friday. But it should not escape their notice that just...
Use caution in antipsychotics reduction
It is true that I began speaking out about the misuse of antipsychotics drugs long before they came to national attention. But as I applaud the efforts of our providers and regulators around this important...
Five simple ways to contain costs
In today’s challenging business environment where providers are expected to do more with less, it’s the ideal time to evaluate all of your major cost centers. In the non-payroll category, two...
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