In our role as providers serving our residents, we are tasked to address their needs and desires in the most person-centered way. Making sure we take into account who they are and where they are cognitively...
Here we go again: All nursing homes are bad
By
John O'Connor
Sep 17, 2017
There is no way to sugarcoat what happened last week in Hollywood Hills, FL. Eight skilled care residents died in the wake of Hurricane Irma. Our condolences go out to the victims and their families. But...
Real names and toilet seats: Keys to resident happiness
By
Tim Mullaney
Nov 04, 2014
Feel like you need to renovate your building to boost resident satisfaction? Here’s a tip: Make sure your staff knows the names of all the residents first. And black toilets might not hurt, either.
Sure you want to go there? Litigation more perilous in some areas than others
By
John O'Connor
Oct 17, 2016
We might soon start to see the emergence of a divestiture trend based less on undesirable holdings and more on undesirable locales. The obvious choices will be cities and states with a plaintiff-friendly...
Does your facility’s customer service pass or fail? 5 ways to enhance your brand and reputation
By
Nancy Friedman
Apr 06, 2018
If your staff fails at customer service and are not helpful or knowledgeable or are unpleasant, your brand and reputation could be badly damaged. Never has this been more true than in our current Facebook,...
Pressure injury or pressure ulcer: What’s in a name?
By
Martie Moore
May 23, 2016
The National Pressure Ulcer Advisory Panel recently made significant updates to the definitions and staging system for pressure ulcers to reflect the latest evidence and trending practice changes. Notably,...
Conversations nursing home management should not have via emails
By
Howard Kurman
Jun 09, 2014
There have been countless nursing home managers, supervisors, and even HR executives, who have committed impolitic comments about employees in email messages. Those comments often become evidence in cases...
Fire, rain and the elephant on the 40th floor
By
John O'Connor
Nov 27, 2017
You never know when freak storms or unexpected fires might strike. But you can be sure that if and when one does, angry people will line up to demand that you be held more accountable.
Are some skilled-care owners doing good and doing too well?
By
John O'Connor
Mar 12, 2018
Fortune magazine just released its latest list of billionaires. And this year’s compilation contains at least one representative from the long-term care sector. Frankly, I’m not sure whether...
Inside the frequent flier club
By
Mary Gustafson
May 10, 2012
If you’ve ever caught in a pool of self-pity but you’re not sure how to climb out, try sitting in the waiting room of a jam-packed pain clinic some time. I promise, your problems will pale...