As a manager, I used to love to promote point-of-service, or POS. As a therapist, I used to despise POS. How could I have such a love-hate relationship with POS?
Is there an ‘I’ in team?
By
Jacqueline Vance, RNC, CDONA/LTC
Feb 05, 2019
We’ve all heard it: “There is no ‘I’ in team.” But I challenge that.
Listening instead of reacting
By
Tara Roberts
Oct 29, 2015
Reimbursement model changes should bring freedom back to the licensed professional.
To mask or not to mask?
By
Jean Wendland Porter
Jul 20, 2020
Disclaimer: I know I’m preaching to the choir. But it has to be said, so I’m saying it. I keep hearing defenses against wearing a mask in public. I wear one to protect YOU. I work in a COVID-19 facility...
Red for stop or green for go?
By
Paul Liistro
Oct 14, 2019
The Centers for Medicare & Medicaid Services, hoping to provide consumers with more usable information, is employing anachronistic thinking. If agency officials believe the threat of negative branding...
You ‘Like’ me!
By
Gary Tetz
Oct 01, 2012
It’s not necessarily a bad thing, or a good one either — kind of like Rice-A-Roni or the music of Yanni. But instant customer feedback, and the expectation of immediate response and action is where...
Point-of-service: Friend or foe?
By
Shelly Mesure, MS, OTR/L
Feb 22, 2012
As a manager, I used to love to promote point-of-service, or POS. As a therapist, I used to despise POS. How could I have such a love-hate relationship with POS?
Post-acute facilities must start acting like businesses
By
Betsy Rust
Aug 14, 2016
Fading fast are the days of post-acute healthcare providers viewing patients as their primary customers.
Keep your staff informed
By
Kristy Wikum
May 14, 2015
The main barrier we all face is how we communicate with and educate our population, which means providing good information to both providers and consumers.
Appreciation, with no regrets
By
Julie Thorson
Nov 10, 2021
Like so many of you, we have held off on in-person gatherings at our campus for months. As I write this blog, I am overwhelmingly excited about gathering in person for our volunteer appreciation luncheon...