Using the right filters when looking through the lens of healthcare reform
By
Martie Moore
Mar 30, 2016
I looked upward and suddenly spotted an eagle soaring with outstretched wings. With sun streaming through his feathers, I was sure I would capture one of the best pictures I had ever taken. I didn’t.
Adult Day Services: A hidden gem
By
Matthew Gallardo
Mar 25, 2016
Being a caregiver is a selfless and rewarding act, yet it can be very daunting as well. Many times the best care comes from a recharged and supported caregiver who has formed an expanded care network....
Mintz moves to CareServ
Mar 22, 2016
Charlie Mintz is the new director of business development at CareServ Technologies.
Do the new QMs have you seeing stars?
By
Steven Littlehale
Mar 18, 2016
Actions providers take now will make or break their Five-Star Quality Rating experience in July. That’s because the Centers for Medicare & Medicaid Services has changed quality measures in a way...
Beyond pillow mints: The hard work of extraordinary customer service
By
Gale Morgan
Mar 17, 2016
From fast food emporiums to small plumbing companies to my favorite online stationary store, any customer-facing business today should be hyper-aware of providing good customer service in order to succeed.
Catch a falling star
By
Kim Lewis
Mar 14, 2016
It is time for all SNFs to embrace that if they are not actively moving forward with a plan to improve their stars, they will likely be find themselves falling behind.
Time for a cyber security update? You better believe it
By
Mar 08, 2016
Advances in technology and providers who lag behind on updating their information technology systems have created a “perfect storm” of vulnerabilities in healthcare IT security, one expert...
Healthcare pushed aside in 2016 race
By
Elizabeth Newman
Mar 04, 2016
Lady Healthcare and her child, the Affordable Care Act, were once the bon vivant of public discourse. But they are of little interest today, giving way to the economy, jobs, foreign policy, immigration...
The Extraordinary View — Part II
By
Martie Moore
Feb 26, 2016
What would happen if we took a much, much closer look at palliative care? The results might surprise you.
Are your Ultra High RUGs putting you at risk?
By
Steven Littlehale
Feb 22, 2016
The 2016 Office of Inspector General work plan calls for increased scrutiny of the Ultra High therapy billing category because the amount of this therapy delivered has increased over time, despite resident...