There was one positive highlight the day I started working as a cashier at a Culver’s restaurant long ago: meeting Betty. She had to at least be in her 80s. She was tiny and spunky, greeting us all...
Getting in step at the AHCA show
By
John O'Connor
Oct 08, 2008
Traversing the nine acres of indoor space at the Gaylord Opryland Resort and Convention Center can be grueling under normal conditions. Trying to do it on one good foot can be a real character builder,...
Tax bill reveals a great divide in long-term care
By
John O'Connor
Dec 04, 2017
One of the more interesting aspects of the epic battle over the tax reform bill has been this sector’s response. One major long-term care organization continues to blast proposed changes while the...
Providers may need more than a ‘wizard’ to demystify Obamacare
By
John O'Connor
Aug 12, 2013
Did you hear the one about life’s great lies? Here’s part of the punch line: “I’m from the government and I came to help you.” Providers familiar with the joke may have experienced...
This ‘crackdown’ should really melt your cheese
By
John O'Connor
Oct 05, 2015
Can someone please tell me exactly what “melty cheese” is? The product exists in commercials but is apparently not to be found elsewhere. And as far as I can tell, no state regulators are cracking...
Some operators not clear on the ‘greatest asset’ concept
By
John O'Connor
May 24, 2021
“Our employees are our greatest asset.” How often have I heard that or a similar claim over the years?
Sorry, coronavirus, your destructive days are numbered
By
John O'Connor
Mar 14, 2020
Everyone must remember that as bad as the coronavirus pandemic is — and it’s plenty bad — it will not last forever.
Nursing home chains take worthy quality steps
By
Liza Berger
May 09, 2008
Two privately held nursing home chains went public this week with smart quality and resident care initiatives. The moves are worth touting – particularly in light of the scrutiny and bad press that have...
Do it for your herd
By
Nov 03, 2015
How do you convince some 50,000 plus college students, faculty and staff to get a flu shot? If you’re the university I attended, you hand out stickers with a catchy slogan and a cartoon cow on them.
Does your back have room for another target?
By
John O'Connor
Mar 20, 2017
As Momma used to say, not everyone who wears respectable clothes is respectable.