Recently, I overheard a business office manager speaking on the phone to a managed care company, which after approving dozens of patients, kept denying payments — without giving a reason, of course....
Is there an ‘I’ in team?
By
Jacqueline Vance, RNC, CDONA/LTC
Feb 05, 2019
We’ve all heard it: “There is no ‘I’ in team.” But I challenge that.
Be a caddie, not a pro
By
Jacqueline Vance, RNC, CDONA/LTC
Jan 22, 2019
Have you ever watched the Masters golf tournament? You know, the guys playing golf in Georgia, trying to grab the green jacket? I think you all know I love a good analogy (not as much as a good cup of...
The DON’s Christmas
By
Jacqueline Vance, RNC, CDONA/LTC
Dec 21, 2018
A new twist on an old Christmas favorite, in honor of hard-working directors of nursing everywhere.
The kindness of strangers, and friends
By
Jacqueline Vance, RNC, CDONA/LTC
Nov 13, 2018
I have been very touched by the outpouring of kindness from readers, both whom I know and others I don’t, since my father’s passing a couple of weeks ago.
In medicine, there cannot be favorites; my dad was mine
By
Jacqueline Vance, RNC, CDONA/LTC
Oct 30, 2018
After battling a long illness, I lost my hero, mentor, and father, Dr. Jack Fine, a week ago today, October 23. Anyone who knows me, knows the special relationship I had with my dad.
Rural American nursing ‘homes’
By
Jacqueline Vance, RNC, CDONA/LTC
Sep 18, 2018
Like many people, I reminisce about our great country (I’m not trying to be political at all, but I think we are already a great country …). This was especially true last week on the anniversary...
Round and round and round we go . . .
By
Jacqueline Vance, RNC, CDONA/LTC
Sep 04, 2018
Hey, I get it. Sometimes we are doing so much we feel like our head is spinning. But, guys, you can’t forget to do your daily rounds. It is THE one thing you can do that will give you your biggest...
The importance of unlearning
By
Jacqueline Vance, RNC, CDONA/LTC
Jul 10, 2018
Anyone who knows me knows that I love teaching. And while it is one of my greatest pleasures on Earth, it is also one of my greatest frustrations.
Nurse leaders shouldn’t have to ask: Who’s your daddy?
By
Jacqueline Vance, RNC, CDONA/LTC
Jun 12, 2018
I was recently telling a good friend of mine about one of the best job candidate interviews I ever conducted.