On a scale of A to 17, with one being “Always” and red being “Parsnips,” how would you rate your experience with customer satisfaction surveys? I’m sure most of you use them,...
Nomophobia threat
By
Gary Tetz
Aug 01, 2013
They say confession is good for the soul, so here goes. I’m having an affair — with my smartphone. What started with a few innocent conversations and some harmless texting quickly became an obsession,...
A not-so-joyful noise
By
Gary Tetz
May 01, 2013
I’m sure you remember the old joke: “Why are nursing homes so noisy? Because we forget people actually live there.” Oh sorry, that’s not a joke. My mistake.
Compliance clock ticks
By
Terese Farhat
Feb 02, 2013
Nursing facilities have always faced an array of obligations in order to provide services to Medicare and Medicaid beneficiaries, which can sometimes seem burdensome in comparison with other providers....
The trouble with bullies
By
John O'Connor
Jan 02, 2013
The Supreme Court recently heard oral arguments on the unpleasant subject of workplace harassment. At issue is whether an employer is responsible when the bully is not strictly a boss.
Things I think: Windmills of change
By
Gary Tetz
Dec 02, 2012
I’ve driven up and down Oregon’s Columbia River Gorge roughly 486 times, give or take a thousand, for the past three decades.
Stress mismanagement
By
Gary Tetz
Oct 01, 2012
I should have known right then that too much job-related stress was finally getting to me.